CCAP Updates

IDHS Updates Regarding Provider Payments

Update Received from IDHS 1/31/23, 2:37p

IDHS’ Division of Early Childhood is aware of issues with CCAP payment amounts for a specific set of child care providers whose payments were entered between 1/1/23-1/12/23. For some affected providers, co-payments may have been deducted more than once; union membership dues may not have been deducted; and/or some providers received multiple payments for the same certificate. 

IDHS is working closely with Child Care Resource & Referral Agencies and with SEIU to resolve these issues for child care providers as quickly as possible, and IDHS will be in contact with affected providers directly regarding next steps to resolve the issues.  If you would like to reach out to us for assistance, you may:

  • Call our automated phone line to check on the current status of your own payment: 800-804-3833
  • Call our automated phone line for general information regarding the status of all child care payments: 217-524-9041;
  • Leave a voice message regarding your specific child care payment issue or concern: 217-785-9160;
  • Send an email and receive a response from a member of DEC staff :

 IDHS apologizes for the impact and inconvenience this has caused to our valued child care providers.  Thank you for your continued support and dedication to the children and families of Illinois.

Notice Received from IDHS 1/18/23, 12:11P

IDHS has issued the following notice to providers as documentation to use when communicating with utility companies, landlords and others that may be affected by the delayed CCAP payments. Those requesting a physical copy of this letter may request a copy to be mailed by calling our office at 309-205-3070 Option 2 or by picking up a copy in our office located at 3800 Avenue of the Cities, Moline. 

Provider Payment Processing Updates


**Payments are generally issued by The Office of the Comptroller 1-3 working days after the payments are approved by DHS.  Payments are issued at night.  Paper checks go in the mail the next working day.  Direct Deposit and Debit Card payments are in accounts two working days after being issued.  Debit card payments can reach the accounts at any point on the second working day – early in the morning until later in the day.  Weekends and holidays are not working days.   

Providers can call the payment update line of:  (217) 524-9041,  for processing updates.    

Providers can also follow the Comptroller web site to see when their payments become issued in the Comptroller System.    

 To sign up for the enhanced screens, providers go to:

  • On the home page, go to the  VENDORS tab
  • Click on Vendor Payments
  • Go to The Enhanced Vendor Remittance Area
  • To the right of the next screen, click “Register”
  • Complete the registration page
  • Within 24 hours, an e-mail should be sent with instructions on creating a password to view the detail of the payments.
    •  When password has been created, Provider goes back into:
    • Click on Vendors
    • Go to:  Enhanced Vendor Remittance.”
    • Enter User ID
    • Enter Password
    • Click:  Login
    • Next page click:  Payments
    • Next page click:  Find Warrants  -  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.
    • Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s
    • Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)   


To view issued payments without  payment detail information,  providers go to:

  • On the home page, options should come up:  
    • Click on Vendors  
      • Enter provider VENDOR TIN  (SS# or FEIN)Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
      • Select the security image noted
      • Click: Submit


Debit Card

Providers getting paid through the debit card that have card issues,  seeking detailed information on their payments, or wanting debit card monthly statements,  should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.