Work with Our Quality Team

As an early care and education professional, you play a vital role in supporting our community's youngest members to have the best start in life.  

Our Child Care Resource and Referral of Midwestern Illinois Quality Team can support your program in pursuing quality efforts that will help you maintain and enhance your high-quality program.

The Quality Team offers FREE services to child care providers to assist with enhancing the quality of the environment and the development and learning of the children. Services are tailored to meet your program's specific needs and goals.

Contact a Quality Specialist today!   

Earn recognition and potential additional funding by participating in ExceleRate Illinois!

Our Team of Specialists

Our Quality Specialist offers support, training, consultation and resources to assist providers in understanding recognition and quality improvement, as well as participating in ExceleRate Illinois – the state's voluntary quality rating system. These supports include:

  • Information and resources on best practices in early care and education, including but not limited to: 
    • Teacher-child interactions
    • Making routines matter
    • Developing relationships and communicating with families
    • Ways to ease transitions
    • Challenging behaviors
    • Activities that support development
    • Staff development topics 
    • Designing high quality environments 
  • Offering training and technical assistance 
  • Assistance in understanding and using assessment tools, including the Early Childhood Environmental Scale (ECERS-3), Program Administration Scales (PAS) and Business Administration Scale (BAS)
  • Assisting providers in developing and implementing Quality Improvement Plans (CQIPS)
  • Providing information on preparing for an Environmental Rating Scale Assessment
  • Guiding providers through the application process 
  • Referring providers to other agency and community resources to provide additional support
Angela Herrington

 Angela Herrington

     Quality Specialist                                         

Infant-Toddler Specialist

Our Infant-Toddler Specialist offers training, resources, and support to child care providers that work with infants to children who are three years of age.

The FREE services offered by our Infant Toddler Specialist include, but are not limited to:

  • Technical assistance via phone or email
  • Consultations, specialized trainings, and educational sessions
  • Technical assistance and assessment using the Infant Toddler Environmental Rating Scale (ITERS) and Family Child Care Environment Rating Scale (FCCERS)
  • Assistance with developing and implementing program improvement plans
  • Training specific to infant and toddler care providers- The Infant-Toddler Specialist offers the Program for Infant/Toddler Care (PITC) classes at Child Care Resource and Referral.  Please refer to the Professional Development and Training Calendar for current offerings of PITC classes.

            Goldie West

              Infant-Toddler Specialist                                            

Mental Health Consultant

Do you have concerns or questions about:

  • Children's behavior?
  • Social-Emotional Development?
  • Opportunities for resources and training?
  • Teacher emotional support?

Contact our service delivery area Mental Health Consultant for consultation and recommend steps for additional support.

Consultations may include:

  • Observation of a child or classroom
  • Sharing ideas, information, or resources
  • Training and support
  • Referral to appropriate resources when needed

FREE behavior consultation are available!

Rock Island county child care providers may contact Melissa McNicholas at

Henderson, Henry, Knox, McDonough, Mercer, and Warren county provider may contact Cara Erude at